Refund policy

Refund, Returns and Exchanges Policy

  • ATTENTION: We strongly recommend double boxing to prevent shipping damage. Returns not properly packaged may be subject to deductions if damage occurs in transit.
  • Return Request Timeline: Returns must be requested within 30 calendar days from the original order date.
  • Initiating a Return: To initiate a return, exchange, or repair, please email chestertechrepairs@gmail.com and provide your order number and the reason for the return. A prepaid return shipping label will be provided.
  • Packaging: Please adequately package your return. Damage due to improper shipping may cause irreparable damage.
  • RMA Request: An RMA cannot be requested via live chat or text message. An RMA can only be requested by emailing chestertechrepairs@gmail.com.
  • Refunds: Refunds will be issued to the original form of payment.
  • Shipping Costs: Shipping expenses for the entire order, including shipping to and from the customer, are non-refundable. For defective items or our error, a prepaid label is provided at no cost. For other returns, the cost of the prepaid label will be deducted from your refund.
  • Return Condition: Items must be returned adequately packaged to prevent damage. Items returned with severe cosmetic or functional damage that prevents resale as new may incur up to a 50% deduction.
  • Refused or Undeliverable Packages: These will be treated as a return and are subject to the return policy. If your package is returned, you will be contacted to reship.
  • SIM Cards: For obvious reasons, SIM cards that are activated cannot and will not be refunded.
  • Defects/Damaged/DOA: In the rare ocurrence the product is defective or we shipped the wrong item, Chester Tech Repairs covers return shipping. For all other returns, the customer pays return shipping. If your product arrives defective or fails within 30 days, we will repair, replace, or refund at no cost to you.
  • FINAL SALE/CLOSEOUT: Units marked as final sale and or closeout are eligible for exchange and or upgrade only.

Return Merchandise Authorization (RMA) Procedure

  • Obtaining an RMA Number: Before returning an item, customers must obtain an RMA (Return Merchandise Authorization) number by contacting chestertechrepairs@gmail.com.
  • RMA Number on Package: The RMA number will be the tracking number of the Pre-paid shipping label provided at the time of the RMA approval.
  • Processing Without RMA: Items returned without an RMA number will not be processed promptly. To avoid delays, please email chestertechrepairs@gmail.com.
  • Prompt Returns: Prompt returns are expected, and any delay may result in voiding the return. RMA labels will become null and void one week after they are issued. The RMA is null and void 30 days from the original order date. Extensions may be granted upon request.
  • A prompt return is defined as a return that is shipped within 7 days of the RMA being issued. All RMA become null and void on the 30th calendar day from the original order date.

RMA Policy for Backorders

  • Eligibility: Customers are eligible to return items affected by backorders within 30 calendar days from the date the order was shipped.
  • Request for RMA: Customers must initiate a request for RMA within the specified 30-day window from the shipment date of the order.
  • Condition: The item(s) being returned must be unused, undamaged, and in their original packaging.

Buyer’s Remorse

  • Deduction: Returns due to buyer’s remorse will incur a deduction of 10%.
  • Condition: The returned item must show no signs of use.
  • Definition: Buyer’s remorse refers to a situation where the customer chooses to return a product for reasons unrelated to a defect, malfunction, or an error on the seller’s part. This includes, but is not limited to, cases where the customer changes their mind, finds the product does not meet their personal expectations, purchases the wrong item, or no longer wants or needs the product.

Heavy Use, Dents, Scratches

  • Condition: Items returned with visible wear (moderate dents, scratches, or heavy use) may incur a 25% refurbishment deduction. Items returned with severe damage or missing parts that prevent resale may incur up to a 50% deduction.

Returns for Repairs/Upgrades

  • Packaging: Please adequately package the unit.
  • Repair Costs: As a repair company, you will only pay for the parts replaced; no labor or markup will be billed.
  • Upgrade Service: The unit will be tested and/or factory reset before reshipping.
  • Shipping Costs: The customer is responsible for shipping costs.

Cancellation Policy

  • Cancellation Timeline: Orders can be canceled without a fee if done within 24 hours of placing the order.
  • After Shipment: If the order has already been shipped, please refuse delivery to avoid additional shipping fees. The cost of shipping associated with the order is not refundable.

Chargebacks

  • Handling Chargebacks: Chargebacks are taken seriously. All relevant documentation regarding your order will be presented to the card issuer to support our case.
  • Customer Communication: Customers are advised to contact us before initiating a chargeback, as we are always willing to work to resolve any issues.
  • Dispute Resolution: We strongly encourage customers to contact us first to resolve any issues before filing a dispute.

Nothing in this policy limits your rights under applicable consumer protection laws.

If you have any questions or need assistance with a return, please contact our customer support team at chestertechrepairs@gmail.com. We are here to help and ensure you have a positive experience with your purchase.